Service Records

You are required to submit service records with your DHOAS application. 

This enables DVA to accurately determine both your eligibility for the subsidy certificate, and your entitlement to the loan subsidy.  

It particularly assists with the timely assessment of applications from former and current members of the Reserve forces, and members with any warlike service.

 

Records of Permanent members

Permanent members of the ADF are required to submit relevant PMKeyS records, including:

  • Warlike service
  • Periods of non-effective service (including leave without pay)
  • Enlistment and discharge dates

Postal addresses for DGPERS

DGNP Director General Navy People - R8-1-016, Russell Drive, Canberra, ACT 2600

DGPERS Director General Personnel - Army: R8-9-025, Russell Drive, Canberra, ACT 2600

DGPERS Director General Personnel - Air Force: R8-0-019, Russell Drive, Canberra, ACT 2600 dav

The Defence Service Centre can also be contacted on 1800 333 362 or 1800 680 202


 

Records of Reserve members

Current and former members of the Reserves are required to submit the following documentation:

  • PMKeyS records, including warlike service and enlistment and discharge dates
  • ADF Reserve Record of Service Report

The report is available on the ADF Reserve Record of Service website. It provides a one page electronic report of a member's Reserve service compiled from CENRESPAY data from Financial Year 1991-92 to present. Click on the Record of Reserve Service link located on the website to retrieve the report.

It should be noted that the transition to Global Payroll may mean that Reserve Record of Service Statements may not be completely up-to-date. Defence advises that Reservists can use Global Payroll payslips to verify Reserve service if the Reserve Statement does not reflect all paid Reserve service rendered.

 

Below are website addresses for each of the services:

PLEASE NOTE: These links are to internal Defence sites and are only accessible through the Defence Restricted Network.

Navy:

http://intranet.defence.gov.au/navyweb/sites/DNEC/ComWeb.asp?page=138604

 

Army:

http://intranet.defence.gov.au/_comweb/sites/OBJView.asp?ID=r3899462

 

Air Force:

http://intranet.defence.gov.au/raafweb/sites/DGRES-AF/comweb.asp?page=67387

 

IMPORTANT:

For an accurate assessment of your service credit, it is vital your PMKeyS records are up-to-date and include both Permanent and Reserve service, if appropriate, as well as any warlike service. Any queries must be resolved by your chain-of-command. If ALL service is not detailed, your subsidy level and period of subsidy can be reduced.

 

RPAC Records

Reserve Pay Administration Centre (RPAC)

Reserve members are advised to refer to the ADF Record of Service website for information and advice on obtaining records from Reserve Pay Administration Centre (RPAC) for evidence of Continuous Full-Time Service (CFTS), and Reserve Service from financial year 1981-82 to financial year 1990-91.

The ADF Record of Service website also provides information and advice on sourcing Reserve Record of Service data prior to financial year 1981-82.

Enquiries or disagreements

Any enquiries or disagreements relating to service records, including warlike service and effective Reserve service, should be raised through a member's Customer Service Centre or Unit administrative staff.

Members who do not have access to PMKeyS Self Service (PSS) should also enquire through their nearest Customer Service Centre.

Separating members

Separating members are advised to obtain supporting documentation, including warlike service and Reserve service records, from Transition Support Services prior to separating from the ADF.

Separated members

Separated members, and Reserve members who are not actively serving, can contact the Defence call centre on 1800 DEFENCE for advice and assistance in sourcing service records.