Service Records

You are required to submit service records with your DHOAS application. 

This enables DVA to accurately determine both your eligibility for the Subsidy Certificate, and your entitlement to the loan subsidy.  

It particularly assists with the timely assessment of applications from former and current members of the Reserve forces, and members with any warlike service.

Records of Permanent Members

Permanent members of the ADF are required to submit relevant PMKEYS records, including:

  • Warlike service
  • Periods of non-effective service (including leave without pay)
  • Enlistment and discharge dates

Records of Reserve Members

Current and former members of the Reserves are required to submit the following documentation:

  • PMKEYS records, including warlike service and enlistment and discharge dates
  • ADF Reserve Record of Service Report

The Report is available on the ADF Reserve Record of Service website. It provides a one page electronic report of a member's Reserve service compiled from CENRESPAY data from FY 1991/92 to present. Click on the Record of Reserve Service link located on the website to retrieve the report.

The ADF Record of Service website address is:

http://intranet.defence.gov.au/armyweb/Sites/DGRESA/comweb.asp?page=156806&Title=Projects

DEFPAC Records

Reserve members are advised to refer to the ADF Record of Service website for information and advice on obtaining DEFPAC records for evidence of Continuous Full-Time Service (CFTS), and Reserve Service from FY 1981/82 to FY 1990/91.

The ADF Record of Service website also provides information and advice on sourcing Reserve Record of Service data prior to FYH 1981/82.

Enquiries or Disagreements

Any enquiries or disagreements relating to service records, including warlike service and effective Reserve service, should be raised through a member's Customer Service Centre or Unit administrative staff.

Members who do not have access to PMKEYS Self Service (PSS) should also enquire through their nearest Customer Service Centre.

Separating Members

Separating members are advised to obtain supporting documentation, including warlike service and Reserve service records, from Transition Support Services prior to separating from the ADF.

Separated Members

Separated members, and Reserve members who are not actively serving, can contact the Defence call centre on 1800 DEFENCE for advice and assistance in sourcing service records.