Defence One System Upgrade - Impact on DHOAS processing

Defence are currently upgrading their pay systems and clients may experience difficulty accessing their service records between 27 July 2017 and 7 August 2017. 

This may have an impact on the ability to finalise the process for Applications for a DHOAS subsidy certificate, as a current ADO service record is required for the eligibility and entitlement assessment. 

Applications can still be submitted without records, however, will be placed on hold until you are able to provide a copy of your service record.  

If you have any questions regarding this, please phone our Customer Service Team on 1300 434 627.