Defence are currently upgrading their pay systems and clients may experience difficulty accessing their service records between 27 July 2017 and 7 August 2017. 

This may have an impact on the ability to finalise the process for Applications for a DHOAS subsidy certificate, as a current ADO service record is required for the eligibility and entitlement assessment. 

Applications can still be submitted without records, however, will be placed on hold until you are able to provide a copy of your service record.  

If you have any questions regarding this, please phone our Customer Service Team on 1300 434 627.

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Subsidised Loan Limits

The Subsidised Loan Limits (SLLs) are updated each financial year to reflect 40% (Tier 1), 60% (Tier 2), and 80% (Tier 3) of the national weighted average housing price (NWAHP) in Australia.

This is to ensure that the SLLs stay relevant to the current housing market. For the 2017-2018 financial year, there is an increase to the NWAHP therefore, the SLLs will increase. These figures are now available on the DHOAS homepage.

Home Loan Provider Panel

With the current panel of home loan providers expiring on 30 June 2017, Defence initiated a project to re-test the market through an open tender process. The providers that represented the best overall benefit for ADF Members, as well as value for money for the Commonwealth, have been appointed to the panel, effective 1 July 2017.

The attached Defgram (DEFGRAM247_17) provides further information.

If you have any questions regarding this, please email DHOAS@dva.gov.au or phone our Customer Service Team on 1300 434 627.

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With the current panel of home loan providers expiring on 30 June 2017, Defence initiated a project to re-test the market through an open tender process. The providers that represented the best overall benefit for ADF Members, as well as value for money for the Commonwealth, have been appointed to the panel, effective 1 July 2017.

The attached Defgram (DEFGRAM247_17) provides further information.

If you have any questions regarding this, please email DHOAS@dva.gov.au or phone our Customer Service Team on 1300 434 627.

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The 2016-2017 Reserve Audit has commenced and your DHOAS service requirements will be reviewed between March and July 2017.

• Do you receive a DHOAS subsidy above Tier 1?
• Do you know (or think) that you won't be completing 20 days of paid service prior to 30 June 2017?
• You can contact us on 1300 434 627 to discuss minimising any potential overpayment of your DHOAS subsidy.

What happens if you don't contact us? 

• DVA will contact you about your service using the contact details we have on your DHOAS records. 
• If we cannot contact you, your service will be assessed using the data we have received from Defence to finalise the 2016-2017 financial year requirements.

Please refer to Step 2 “Important Information – Reserve Service” on this website for further information on Reserve service requirements for DHOAS.

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Our website will be unavailable between 6:00pm to 8:00pm tonight, Thursday 4th May.

This may impact any forms submitted outside these times and we apologise for any inconvenience this may cause.

If you are submitting a form tonight, please contact our Customer Service Team on 1300 434 627 to ensure that it has been received.

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Our office will be closed on Thursday 30th March and Friday 31st March 2017, due to the severe weather conditions in South East Queensland.  We apologise for any inconvenience this may cause.

  If you have any enquiries, please email us at DHOAS@dva.gov.au and we will respond to you when our office has re-opened on Monday 3rd April 2017

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The DHOAS team are aware of rumours circulating that the Scheme may be closing or significantly changing later this year. This is simply not true.

If you have been told this rumour in your discussions with any bankers, please let us know.

The Scheme is here for your benefit and we will always try to ensure that you receive accurate information. Please be careful with anyone giving misleading information.

We are also aware of a scam email that is requesting your personal details to qualify for a “2016 subsidy benefit” and advise that you do not respond to this email.

If you have any concerns, please contact the DHOAS Customer Service Team.

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The DHOAS Customer Service Team are aware of a scam email currently being circulated that is requesting personal details to qualify for a "2016 subsidy benefit". Please do not respond to this email. If you have any concerns, please contact the Customer Service Team.

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Our office will be closed from Saturday 24 December 2016 and will re-open on Tuesday 3 January 2017.

We wish all clients and their families a happy and safe Christmas and New Year.

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Please note that due to the Queen's Birthday Holiday (3rd of October), the DHOAS Monthly Subsidy Payment for the month of September will not be deposited into home loan accounts until the 4th of October.

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Please note that due to a NSW Bank Holiday today (1st of August), the DHOAS Monthly Subsidy Payment for the month of July will not be deposited into home loan accounts until the 2nd of August.

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The Average House Price for DHOAS and Subsidised Loan Limits for each of the three subsidy tiers have been determined for 2016-17.  The new amounts will be used to calculate subsidies that commence from 1 July 2016. Further information is available in http://www.dhoas.gov.au/3.-subsidised-loan-limits.html.

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You can now submit all 3 DHOAS forms online through the website.

 Supporting evidence (Long ADO record/Statement of Reserve Days) can also be uploaded with online form if required.

 If you have any questions about the online forms or the type of evidence you may need to attach, please call our customer service team on 1300 434 627.

 If you are unable to submit the forms online, a PDF version is still available.

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• Are you a Reservist (Active, Inactive or on CFTS) and receive a DHOAS subsidy above Tier 1?
  
  
• Are you aware, that in most cases, you need to complete 20 days of paid Reserve service between 1 July 2015 and 30 June 2016 to maintain a higher Tier subsidy?
  
  
• Do you know (or think) that you won't be completing 20 days of paid service prior to 30 June 2016?
  
  
• You can contact us on 1300 434 627 to discuss minimising any potential overpayment of your DHOAS subsidy.

What happens if you don't contact us? 

Your Reserve service requirements for DHOAS will be reviewed between April and July 2016 and we will contact you.

Please refer to Step 2 “Important Information – Reserve Service” on this website for further information on Reserve service requirements for DHOAS.

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DVA & DHOAS Holiday Hours

Our office will be closed from Friday 25 December 2015 and will re-open on Monday 4 January 2016.

We wish all clients and their families a happy and safe Christmas and New Year.

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